L2 Client Administrator

Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.
In just two years, DEKRA Nearshore Center has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.
Your contribution to achieving global safety, security, and sustainability:
  • Lvl2 Client Admin/support/incident handling,
  • experience in high level diagnostics & troubleshooting of Managed end-user devices
  • act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities or dispatch it to L3 for further investigation
  • provide daily reporting activities to L2 Coordinator
  • provide high quality daily support end-users in standard services (standard requests and incidents)
  • proactively identify operational issues and system management activities
  • support other Group IT entities in the daily management of systems
  • create Knowledgebase articles for our business
  • ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
  • guarantee efficient incident management, meaning incident resolution under the SLA
The more points that apply to you, the more you can earn with us:
  • You hold a bachelor’s degree or an equivalent diploma in IT
  • Or to have minimum of 2 years of experience in a similar function
  • Experience in high level diagnostics & troubleshooting of Managed end-user devices
  • You are proactive, curious, and flexible and you collaborate with others to solve incidents/ problems
  • Excellent communication, documentation and presentation skills across IT, management, business units and internal clients
  • Good to have: German language, An ITIL certification is preferable Knowledge of Scripting (PowerShell)
In return, we are offering you:
  • A full week to onboard and get to know us – guided by your personal buddy
  • Company notebook and phone with unlimited calls and data - for personal usage too
  • Travel allowance & several cafeteria options
  • Long term career perspective ensured by a personal development plan and coaching opportunity
  • Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
  • We value your achievements: the annual bonus is based on your performance
  • Enjoy the fruits in the kitchen
  • Several ergonomic asset options – like walking pads for meetings or taking a break
  • Medicover health insurance (Blue Package)
  • Did we mention that the office rooftop has a running track?
  • Bilingual environment & international projects
  • Regularly organized team events
  • Charity and other CSR projects in working hours
  • We build on trust - we can provide flexible options to ensure your work-life balance
  • Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
  • Easy accessibility with public transport and car as well
  • Hybrid workplace: social engagement in the office and home office opportunity (2 days/week)
Place of Work: Budapest One Business Park (Budapest, XI.)
Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the foosball table!

Apply for the job

Please fill the form.