Project Coordinator Service Desk

Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.

In just two years, DEKRA Nearshore Center has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.

Your contribution to achieving global safety, security, and sustainability:

Coordinate and support the setup of a new team and later on one-bye-on transformation of existing Service Desk into the DEKRA standard as part of the deployment of a standardized global IT across several countries in EMEA by
Coordinate and support the analysis of the current support organization and structures
Coordinate and work on the definition and further improvement of the new support concept based on a standardized global approach
Be an active part of the deployment of the new concept, the further adaptation and implementation of new tools as well as of the training
Organize and support the local staff during hyper-care phase
Ensure a proper hand over of the entire support to the local staff after hyper-care phase
Being the counterpart for local staff, perform regular assessments and support the local staff if necessary and continuously improve the support quality
Support the ServiceNow team to continously improve the ServiceNow platform
Record incidents and their resolution in tickets, walk the customer trough the problem-solving process or direct unresolved issues to next level or

The more points that apply to you, the more you can earn with us:

Strong experience in project work min. 3 years’ and at least 1 year experience in the field of coordination
Excellent written and verbal communication skills in English
Good knowledge of and experience with ticket systems, especially customization (Service Now would be a plus)
Experience with training/coaching people (>1 years)
General knowledge in IT processes according to ITIL
Knowledge and experience in KPIs based quality management and 1st level support experience especially Windows 10 and Office 365 (Word, Excel, PowerPoint, Outlook) SharePoint, Teams and Azure Cloud
Additional knowledge in one Big European language is a plus (German, French, Italian, Dutch)

In return, we are offering you:

ESSENTIALS

A full week to onboard and get to know us – guided by your personal buddy
Company notebook and phone with unlimited calls and data - for personal usage too
Travel allowance & several cafeteria options

CAREER & PERSONAL DEVELOPMENT

Long term career perspective ensured by a personal development plan and coaching opportunity
Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
We value your achievements: the annual bonus is based on your performance

HEALTH SUPPORT

Enjoy the fruits in the kitchen
Several ergonomic asset options – like walking pads for meetings or taking a break
Medicover health insurance (Blue Package)
Did we mention that the office rooftop has a running track?

DIVERSE COMMUNITY & CULTURE

Bilingual environment & international projects
Regularly organized team events
Charity and other CSR projects in working hours
We build on trust - we can provide flexible options to ensure your work-life balance

OFFICE ENVIRONMENT

Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
Easy accessibility with public transport and car as well
Hybrid workplace: social engagement in the office and home office opportunity (2 days/week)

Place of Work: Budapest One Business Park (Budapest, XI.)

Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the foosball table!

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