Project Coordinator Service Desk

Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.
In just two years, DEKRA Nearshore Center has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.
Your contribution to achieving global safety, security, and sustainability:
  • Coordinate and support the setup of a new team and later on one-bye-on transformation of existing Service Desk into the DEKRA standard as part of the deployment of a standardized global IT across several countries in EMEA by
  • Coordinate and support the analysis of the current support organization and structures
  • Coordinate and work on the definition and further improvement of the new support concept based on a standardized global approach
  • Be an active part of the deployment of the new concept, the further adaptation and implementation of new tools as well as of the training
  • Organize and support the local staff during hyper-care phase
  • Ensure a proper hand over of the entire support to the local staff after hyper-care phase
  • Being the counterpart for local staff, perform regular assessments and support the local staff if necessary and continuously improve the support quality
  • Support the ServiceNow team to continously improve the ServiceNow platform
  • Record incidents and their resolution in tickets, walk the customer trough the problem-solving process or direct unresolved issues to next level or
The more points that apply to you, the more you can earn with us:
  • Strong experience in project work min. 3 years’ and at least 1 year experience in the field of coordination
  • Excellent written and verbal communication skills in English
  • Good knowledge of and experience with ticket systems, especially customization (Service Now would be a plus)
  • Experience with training/coaching people (>1 years)
  • General knowledge in IT processes according to ITIL
  • Knowledge and experience in KPIs based quality management and 1st level support experience especially Windows 10 and Office 365 (Word, Excel, PowerPoint, Outlook) SharePoint, Teams and Azure Cloud
  • Additional knowledge in one Big European language is a plus (German, French, Italian, Dutch)
In return, we are offering you:
  • A full week to onboard and get to know us – guided by your personal buddy
  • Company notebook and phone with unlimited calls and data - for personal usage too
  • Travel allowance & several cafeteria options
  • Long term career perspective ensured by a personal development plan and coaching opportunity
  • Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
  • We value your achievements: the annual bonus is based on your performance
  • Enjoy the fruits in the kitchen
  • Several ergonomic asset options – like walking pads for meetings or taking a break
  • Medicover health insurance (Blue Package)
  • Did we mention that the office rooftop has a running track?
  • Bilingual environment & international projects
  • Regularly organized team events
  • Charity and other CSR projects in working hours
  • We build on trust - we can provide flexible options to ensure your work-life balance
  • Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
  • Easy accessibility with public transport and car as well
  • Hybrid workplace: social engagement in the office and home office opportunity (2 days/week)
Place of Work: Budapest One Business Park (Budapest, XI.)
Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the foosball table!

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