Support Enabling Agent

Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.

In just two years, DEKRA Nearshore Center has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.

Your contribution to achieving global safety, security, and sustainability:

set up and ensure an IT support in high quality within the deployment of the standardized global IT services across several countries in EMEA by
analyze the current support organization and structures and deploy the new concept and implement the new tools
define the new support concept based on a standardized global approach
support the local staff during hyper-care phase
being the counterpart for local staff, perform regular assessments and support the local staff if necessary to continuously improve the support quality
especially during the hyper-care phase as well as about 50% in daily business to cover legacy
serve together with local support as the first point of contact for DEKRA employees seeking technical assistance over the phone, email or via Ticket-System
perform remote troubleshooting through diagnostic techniques and pertinent questions
coaching the Local Support and support them in hyper-care phase
determine the best solution based on the issue and details provided by customers
walk the customer through the problem-solving process and suggest improvements on procedures and processes
record incidents and problems and their resolution in tickets
process request with focus on Mailing, SPAM and Identity Management overall
support the ServiceNow team to continuously improve the ServiceNow platform and other departments

The more points that apply to you, the more you can earn with us:

solid experience in project work
good knowledge of and experience with ticket systems, especially customization (those experience in ServiceNow would be a plus)
knowledge of and first experience in KPIs based quality management
general knowledge of IT processes according to ITIL
deep knowledge of and experience in 1st level support
good, broad-based IT knowledge, especially about Windows 10 and Office 365 (Word, Excel, PowerPoint, Access, Outlook), SharePoint, Teams and Azure Cloud
interest on and experience in modern technologies
fluent in English to collaborate with DEKRA employees worldwide
good skills in one more main European language like German, French, Italian, Dutch, …
Believing that the whole is more than the sum of its parts: a.k.a. teamwork is essential to move forward
Being eager to share knowledge across departments and being open to acquire knowledge from others too
Taking education and self-development as a fundamental part of your routine
Thinking that a workplace is not just a place to work, but a social environment as well

In return, we are offering you:

ESSENTIALS

A full week to onboard and get to know us – guided by your personal buddy
Company notebook and phone with unlimited calls and data - for personal usage too
Travel allowance & several cafeteria options

CAREER & PERSONAL DEVELOPMENT

Long term career perspective ensured by a personal development plan and coaching opportunity
Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
We value your achievements: the annual bonus is based on your performance

HEALTH SUPPORT

Enjoy the fruits in the kitchen
Several ergonomic asset options – like walking pads for meetings or taking a break
Medicover health insurance (Blue Package)
Did we mention that the office rooftop has a running track?

DIVERSE COMMUNITY & CULTURE

Bilingual environment & international projects
Regularly organized team events
Charity and other CSR projects in working hours
We build on trust - we can provide flexible options to ensure your work-life balance

OFFICE ENVIRONMENT

Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
Easy accessibility with public transport and car as well
Hybrid workplace: social engagement in the office and home office opportunity (2 days/week)

Place of Work: Budapest One Business Park (Budapest, XI.)

Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the foosball table!

Apply for the job

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