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Adatvédelmi irányelvek | Jogi nyilatkozat
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Demand Manager – IT Infrastructure (with Technical Expertise

Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.
In just two years, DEKRA Technology & Services has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.
Your contribution to achieving global safety, security, and sustainability:
We are looking for an experienced and driven Demand Manager to join our DEKRA Digital Solutions team. This role plays a critical function in intake, coordination, and prioritization of IT infrastructure demands across the enterprise.
You will serve as the entry point for all infrastructure-related initiatives, working closely with internal stakeholders, engineers, and project managers to ensure that demands are clearly defined, properly assessed, and aligned with IT’s strategic direction. While this is not a hands-on engineering role, you will need solid technical literacy to understand and evaluate requests involving cloud, network, and infrastructure technologies.
  • Manage the full lifecycle of infrastructure-related demands from submission to transition into execution.
  • Classify incoming demands into appropriate channels (Service Request, Change Request, Project).
  • Coordinate with technical teams and project managers to ensure scope, timelines, and resource needs are well defined.
  • Ensure each request includes sufficient technical and business context before progressing through approval.
  • Support prioritization activities based on strategic alignment, technical feasibility, and capacity.
  • Maintain and report on the demand pipeline, backlog health, and performance metrics.
  • Organize and facilitate intake and prioritization meetings with IT and business stakeholders.
  • Ensure transparent and traceable governance processes for all infrastructure-related demands.
  • Continuously improve intake processes and propose refinements based on stakeholder feedback and performance data.
The more points that apply to you, the more you can earn with us:
  • Owning skills at least 5+ years experience in IT infrastructure, demand management, or IT service management roles, strong understanding of IT infrastructure concepts: Cloud technologies (especially Microsoft Azure: IaaS, PaaS, networking, and security components), Networking fundamentals: firewalls, VPNs, DNS/DHCP, load balancers, SD-WAN, Virtualization technologies (e.g., VMware, Hyper-V), Modern workplace tools (e.g., Microsoft 365, endpoint solutions), Basic understanding of data center operations, storage, and compute infrastructure, Experience working with ServiceNow (Demand, Change modules) and Power BI, SharePoint, or PowerApps is a strong plus, Experience with ITIL practices; ITIL Foundation certification preferred.
  • Demonstrated ability to work with technical and non-technical stakeholders across functions.
  • Completed studies in computer science, business informatics or a comparable professional qualification
  • Very good English skills (German is an additional benefit)
  • Believing that the whole is more than the sum of its parts: a.k.a. teamwork is essential to move forward,
  • Being eager to share knowledge across departments and being open to acquire knowledge from others too,
  • Taking education and self-development as a fundamental part of your routine
  • Thinking that a workplace is not just a place to work, but a social environment as well.
In return, we are offering you:
ESSENTIALS
  • A warm welcome and dedicated support as part of your onboarding from your People Care Manager, Functional Manager, and teammates
  • All the assistance you need to feel confident, connected, and ready to thrive from the very beginning
  • Company notebook and phone (also for private use)
  • Travel allowance & several cafeteria options
CAREER & PERSONAL DEVELOPMENT
  • Long term career perspective ensured by a personal development plan and coaching opportunity
  • Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
  • We value your achievements: the annual bonus is based on your performance
HEALTH SUPPORT
  • Enjoy the fruits in the kitchen
  • Several ergonomic asset options – like walking pads for meetings or taking a break
  • Medicare health insurance (Blue Package)
  • Monthly Life1 pass – valid at any of the 6 Budapest locations for fitness and wellness
  • Did we mention that the office rooftop has a running track?
DIVERSE COMMUNITY & CULTURE
  • Bilingual environment & international projects
  • Regularly organized team events
  • We build on trust - we can provide flexible options to ensure your work-life balance
OFFICE ENVIRONMENT
  • Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
  • Easy accessibility with public transport and car as well
  • Hybrid workplace: social engagement in the office and home office opportunity (3 days/week)
Place of Work: Budapest One Business Park (Budapest, XI.)
Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the foosball table!

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