IT Infrastructure and Cybersecurity L1 Operations Analyst
Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.
In just two years, DEKRA Technology & Services has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.
Your contribution to achieving global safety, security, and sustainability:
- 1st Level Support for Infrastructure Topics (Server, Storage, Network, Cybersecurity)
- Follow the progress status of the raised incident
- Monitoring of servers, network components, services, and applications based on the ITSM Tool
- First-line analyst (provide first support, initial analysis, prioritize & classify, escalate)
- Restarting of servers, services, and applications based on a request or incident
- Execution of software updates/deployments based on working instructions
- Escalation to 2nd Level Teams to processing of the accumulating Alerts, Incidents, Services Requests
- Monitoring and inspecting global Cybersecurity alerts to determine those that require further actions
- Drive internal and external communication
- Documentation of the performed activities and checking of the Knowledge Database
- Participation in Major Incident handling and communication
- Onsite presence required (1 day home office / week)
The more points that apply to you, the more you can earn with us:
- Experience with Windows / Linux Servers, Storage Systems
- Excellent written and verbal communication skills in English
- Experience with ESX / AIX and “nice to have” would be Network Components like CISCO Routers / Switches and VMWARE
- Believing that the whole is more than the sum of its parts: a.k.a. teamwork is essential to move forward and being ready to work in 24/7 Shifts (12 hours shift work at night and weekends as well)
- Being eager to share knowledge across departments and being open to acquire knowledge from others too
- Taking education and self-development as a fundamental part of your routine
- Thinking that a workplace is not just a place to work, but a social environment as well
In return, we are offering you:
ESSENTIALS
- A warm welcome and dedicated support as part of your onboarding from your People Care Manager, Functional Manager, and teammates
- All the assistance you need to feel confident, connected, and ready to thrive from the very beginning
- Company notebook and phone (for personal usage too)
- Travel allowance & several cafeteria options
CAREER & PERSONAL DEVELOPMENT
- Long term career perspective ensured by a personal development plan and coaching opportunity
- Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
- We value your achievements: the annual bonus is based on your performance
HEALTH SUPPORT
- Enjoy the fruits in the kitchen
- Several ergonomic asset options – like walking pads for meetings or taking a break
- Medicare health insurance (Blue Package)
- Monthly Life1 pass – valid at any of the 6 Budapest locations for fitness and wellness
- Did we mention that the office rooftop has a running track?
DIVERSE COMMUNITY & CULTURE
- Bilingual environment & international projects
- Regularly organized team events
- We build on trust - we can provide flexible options to ensure your work-life balance
OFFICE ENVIRONMENT
- Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
- Easy accessibility with public transport and car as well
Place of Work: Budapest One Business Park (Budapest, XI.)
Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the foosball table!
Apply for the job
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