Kezdőlap DEKRA karrierDEKRA Technology & ServicesIT Infrastructure and Cybersecurity L1 Operations Analyst

IT Infrastructure and Cybersecurity L1 Operations Analyst

Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.
In just two years, DEKRA Technology & Services has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.
Your contribution to achieving global safety, security, and sustainability:
  • 1st Level Support for Infrastructure Topics (Server, Storage, Network, Cybersecurity)
  • Follow the progress status of the raised incident
  • Monitoring of servers, network components, services, and applications based on the ITSM Tool
  • First-line analyst (provide first support, initial analysis, prioritize & classify, escalate)
  • Restarting of servers, services, and applications based on a request or incident
  • Execution of software updates/deployments based on working instructions
  • Escalation to 2nd Level Teams to processing of the accumulating Alerts, Incidents, Services Requests
  • Monitoring and inspecting global Cybersecurity alerts to determine those that require further actions
  • Drive internal and external communication
  • Documentation of the performed activities and checking of the Knowledge Database
  • Participation in Major Incident handling and communication
  • Onsite presence required (1 day home office / week)
The more points that apply to you, the more you can earn with us:
  • Experience with Windows / Linux Servers, Storage Systems
  • Excellent written and verbal communication skills in English
  • Experience with ESX / AIX and “nice to have” would be Network Components like CISCO Routers / Switches and VMWARE
  • Believing that the whole is more than the sum of its parts: a.k.a. teamwork is essential to move forward and being ready to work in 24/7 Shifts (12 hours shift work at night and weekends as well)
  • Being eager to share knowledge across departments and being open to acquire knowledge from others too
  • Taking education and self-development as a fundamental part of your routine
  • Thinking that a workplace is not just a place to work, but a social environment as well
In return, we are offering you:
ESSENTIALS
  • A warm welcome and dedicated support as part of your onboarding from your People Care Manager, Functional Manager, and teammates
  • All the assistance you need to feel confident, connected, and ready to thrive from the very beginning
  • Company notebook and phone (for personal usage too)
  • Travel allowance & several cafeteria options
CAREER & PERSONAL DEVELOPMENT
  • Long term career perspective ensured by a personal development plan and coaching opportunity
  • Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
  • We value your achievements: the annual bonus is based on your performance
HEALTH SUPPORT
  • Enjoy the fruits in the kitchen
  • Several ergonomic asset options – like walking pads for meetings or taking a break
  • Medicare health insurance (Blue Package)
  • Monthly Life1 pass – valid at any of the 6 Budapest locations for fitness and wellness
  • Did we mention that the office rooftop has a running track?
DIVERSE COMMUNITY & CULTURE
  • Bilingual environment & international projects
  • Regularly organized team events
  • We build on trust - we can provide flexible options to ensure your work-life balance
OFFICE ENVIRONMENT
  • Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
  • Easy accessibility with public transport and car as well
Place of Work: Budapest One Business Park (Budapest, XI.)
Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the foosball table!

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