Kezdőlap DEKRA karrierDEKRA Technology & ServicesSupport Enablement Specialist

Support Enablement Specialist

Since its foundation in 1925, DEKRA has been ensuring the safety of human interaction with technology and the environment through a tradition of innovative thinking. This approach is something we strive to embrace, whether it's in the practical tasks our employees perform or in the community-shaping office life.
In just two years, DEKRA Technology & Services has grown from a concept to a rapidly growing company that is a cornerstone of the parent company's global IT infrastructure.
Your contribution to achieving global safety, security, and sustainability:
  • Be part of the Support Enablement Team, playing an important facilitation crew role, with the scope of deploying and maintaining consistent operational standards across all regions and communication with the regional support bases
  • As the member of a facilitation crew, you will be the connection between the L2 technical crews and the L1 regional IT support crews
  • Enable & continuously support the regional support bases to preserve and amplify the business value realized through infrastructure and operational harmonization
  • Guarantee continuous improvement and feedback through online trainings & communication from L2 towards L1 level and vice-versa
  • Prepare training material for L1, enhance and maintain the global knowledge base in close collaboration with the L2 crews
  • Support strategic rollouts and global initiatives with readiness and cross-bases alignment
  • Help implement and optimize practices and processes around the global IT solutions and the corresponding knowledge system
  • Ensure quality for the ticket routing and ticket handling processes between the local (L1) IT crews and global L2
  • Support rollout and hyper-care phases of new IT services
  • Support the ServiceNow team and other departments to continuously improve the ticket handling processes
  • Assist with coordinating incoming demands from the regions or other departments towards our base
The more points that apply to you, the more you can earn with us:
  • Owning skills at least 2+ years’ work experience in international IT projects and/or global customer servicing, deep understanding of local IT processes and experience in providing 1st level support, good knowledge of and experience working with ticketing systems (ServiceNow would be a plus), general knowledge of ITIL processes, good understanding or experience with the Microsoft technology, particularly Windows 11 and Office 365 (Word, Excel, PowerPoint, Access, Outlook, SharePoint, Teams), Exchange Admin Center and/or Entra Admin Center
  • Completed studies in computer science, business informatics, industrial engineering or a comparable professional qualification
  • Very good English skills C1 (writing and presenting) are mandatory to prepare documentation, presentations and collaborate with DEKRA employees worldwide
  • Additional linguistic skills in any other European language (German, French, Dutch, Italian, Spanish) are a plus
  • Availability to travel and perform onsite rollouts or training when a new concept or project is released in a country
  • Believing that the whole is more than the sum of its parts: a.k.a. teamwork is essential to move forward,
  • Being eager to share knowledge across departments and being open to acquire knowledge from others too,
  • Taking education and self-development as a fundamental part of your routine
  • Thinking that a workplace is not just a place to work, but a social environment as well.
In return, we are offering you:
ESSENTIALS
  • A warm welcome and dedicated support as part of your onboarding from your People Care Manager, Functional Manager, and teammates
  • All the assistance you need to feel confident, connected, and ready to thrive from the very beginning
  • Company notebook and phone (also for private use)
  • Travel allowance & several cafeteria options
CAREER & PERSONAL DEVELOPMENT
  • Long term career perspective ensured by a personal development plan and coaching opportunity
  • Continuous professional development: training opportunities for both hard and soft skills – Udemy, Microsoft ESI, language classes and many more!
  • We value your achievements: the annual bonus is based on your performance
HEALTH SUPPORT
  • Enjoy the fruits in the kitchen
  • Several ergonomic asset options – like walking pads for meetings or taking a break
  • Medicare health insurance (Blue Package)
  • Monthly Life1 pass – valid at any of the 6 Budapest locations for fitness and wellness
  • Did we mention that the office rooftop has a running track?
DIVERSE COMMUNITY & CULTURE
  • Bilingual environment & international projects
  • Regularly organized team events
  • Charity and other CSR projects in working hours
  • We build on trust - we can provide flexible options to ensure your work-life balance
OFFICE ENVIRONMENT
  • Brand new office with everyting you need: coffee, drinks, fruits and specific areas tailored to your needs – focus or collaboration work, phone booth, social room and many more!
  • Easy accessibility with public transport and car as well
  • Hybrid workplace: social engagement in the office and home office opportunity (3 days/week)
Place of Work: Budapest One Business Park (Budapest, XI.)
Still not convinced? Then take this as an invitation – come and see where and how we are working over a coffee or at the football table!

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